The primary customers of XOOX are pet owners and avatar consumers. The markets in which they compete have always been characterized by rapid technological change, shifting customer needs, and frequent new product introductions and enhancements by competitors. Over the past several years, the widespread usage of mobile devices and the explosion of social media have accelerated the pace of change and revolutionized the way that customers learn about, evaluate, and make a entertainment decisions. Real-time, personalized online and mobile experiences are becoming the standard. In addition, many customers now begin researching one avatar option and ultimately choose another. This has created a need for integrated, multi-channel, research and frequent experiences. Market and industry changes quickly make existing products and services obsolete. XOOX’s success depends on the ability to respond rapidly to these changes with new business models, updated competitive strategies, new or enhanced products and services, alternative distribution methods, and other changes in the way business is transacted.
The primary customers of XOOX are pet owners and avatar consumers. The markets in which they compete have always been characterized by rapid technological change, shifting customer needs, and frequent new product introductions and enhancements by competitors. Over the past several years, the widespread usage of mobile devices and the explosion of social media have accelerated the pace of change and revolutionized the way that customers learn about, evaluate, and make a entertainment decisions. Real-time, personalized online and mobile experiences are becoming the standard. In addition, many customers now begin researching one avatar option and ultimately choose another. This has created a need for integrated, multi-channel, research and frequent experiences. Market and industry changes quickly make existing products and services obsolete. XOOX’s success depends on the ability to respond rapidly to these changes with new business models, updated competitive strategies, new or enhanced products and services, alternative distribution methods, and other changes in the way business is transacted.
Developing and maintaining awareness of the company’s brand is critical to achieving widespread acceptance of the existing and future XOOX platform products and services and is an important element in attracting new customers. Adverse publicity (whether or not justified) relating to events or activities attributed to the company, members of the workforce, agents, third parties the company rely’s on, business users, may tarnish the company reputation and reduce the value of the brand. The brand value of the company also depends on the ability to provide secure and trustworthy products and services as well as the ability to protect and use customers’ data in a manner that meets XOOX expectations. In addition, a security incident which results in unauthorized disclosure of customers’ sensitive data could cause reputational harm. Damage to reputation and loss of brand equity may reduce demand for products and services and thus have an adverse effect on future financial results, as well as require additional resources to rebuild reputation and restore the value of the brand.
The XOOX PLATFORM is available on all devices, including PCs, tablets, and mobile devices. In the XOOX PLATFORM, anyone in the world can become a supplier and directly register and sell their products, medical services, pet insurance, and music content. Product providers can create their own stores and sell products in the XOOX PLATFORM membership.
Music content on the platform can be published and sold as NFTs.
A NFT issued by XOOX PLATFORM can be purchased by anyone in the world to register their pet information and secure sole ownership.
The XOOX Platform will be the only music platform dedicated to companion animals in the world that allows companion animals to inherit music even if the subscription agent dies in the future.
The platform will support the recording of sales information or sales history for products and content sold through XOOX PLATFORM’s block chain system, and receive settlement of the contracted sales price in a transparent structure through XOOX LAB
CUSTOMER SERVICE AND TECHNICAL SUPPORT
XOOX will provide customer service and technical support by telephone, e-mail, online and video chat, text messaging, online communities, and our customer service and technical support websites. XOOX will have full-time and outsourced customer service and technical support staffs. XOOX will supplement these staffs with seasonal employees and additional outsourcing during periods of peak call volumes, such as in the evenings and early morning hours. XOOX will outsource to several firms domestically and internationally. The company will also offer free self-help information through our technical support websites for our professional offerings. Customers can also use XOOX’s website to find answers to commonly asked questions and check on the status of orders. Under certain paid support plans, customers can use the company website to receive updates electronically.
PRIVACY AND SECURITY OF CUSTOMER
XOOX LAB is a steward of our customers’ data and has designed data stewardship principles to align our organization in collecting, using and protecting such information. As we believe strongly in being good stewards of our customers’ data, we operate our program to comply with laws and regulations that regulate the use and protection of customers’ personal information, including, for example, laws with respect to financial services and the handling of data. We have established guidelines and practices to help ensure that customers and members of our workforce are aware of, and can control, how we use information about them.